*Please note that individual brands may vary in size, this is a guide only. 

We ship to most addresses worldwide, though certain products may be restricted or unavailable for international delivery.

We offer free shipping on Australian orders over $150. The shipping cost will be displayed in your cart during checkout, together with the value of any discount that is applied to your order.

Surfboards and snowboards are excluded from free shipping due to their size and fragile nature. Professional couriers handle these larger items to ensure safe transport. If you’re purchasing a surfboard or snowboard, please call 0401319955 or send an email to info@keelsurfsupply.com to discuss shipping options, costs, and insurance coverage before completing your order.

Additional Details

• Standard orders are dispatched within 2–3 business days, with shipping estimated at 1–10 business days depending on your location.
• Discount codes cannot be applied to surfboard or snowboard purchases.
• Any duties or taxes charged by the destination country are the customer’s responsibility.

We appreciate your understanding and are here to help with any shipping questions you may have.
All duty & taxes charged by the destination country are at the customers expense.

We will happily refund or exchange full priced items. Please email us at info@keelsurfsupply.com with any return request. If you are returning an item for a refund, please be aware that you will be refunded for the price of the item only. Return shipping charges are at the customers expense unless item is faulty.

We will not assume responsibility for misdirected, lost or damaged return shipments. 

- Refunds must be made within 14 days. 
- Items must not be worn, altered, damaged or washed.
- Items must have tags attached to be returnable.

If the above conditions are met, and the item is in perfect resalable condition, you can return regular priced merchandise within 14 business days from the day you receive the goods for a full refund or exchange.